FAQ

FAQ

Category	Title	Registered date
Help Center	Can I change the font of the help center text or apply effects such as bold, underline, etc. ?	2020.11.11
Ticket	I registered answer templates, but they are not shown when processing tickets.	2020.10.05
Ticket	What is the process of submitting/answering tickets when external channel is activated?	2020.10.05
Help Center	What is Customer Information API, and how is it used?	2020.03.05
Help Center	What is 'Fix by Category' in registering FAQ?	2020.03.05
Ticket	How can I assign tickets automatically to agents or agent groups?	2020.03.05
Permission	What is the difference between the types of permission?	2020.03.05
Password	How can I set the password for the IAM ID?	2020.03.05
ID	How can I change or delete my ID, email, and name?	2020.03.05
Help Center	Can I set the submission type and fields for each channel?	2021.03.29

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