Help Center

hello.

We would like to thank our customers for using Online Contact.

May 24, 22 There is a performance problem that slows down page loading when using online contact.
Encryption and decryption processing time delay caused overall performance degradation,
We plan to proceed with urgent change to determine the cause more accurately and take remedial action.

For more details, please refer to the information below.

■ Date of occurrence: May 24, 2022, around 15:00 to 16:00
■ Failure phenomenon: overall performance degradation due to delay in encryption and decryption processing
■ Cause: Encryption and decryption processing time is delayed due to increased load on the internal encryption key management server.
■ Correspondence: Rollback to this version

We apologize for any inconvenience you may have experienced.

thank you.