Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Contiple' will undergo scheduled maintenance on September 8th, 2026.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 06:30 and 08:00 on September 8th, 2026

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:

1. Ticket Management
- Improved usability when transferring to Dooray: members and groups belonging to the project now appear at the top of the assignee and CC lists for easier selection.

2. Help Center (Mobile)
- Fixed an issue where some categories were not displayed when accessing the FAQ list page via a link.
- Made partial improvements to the inquiry history page layout in iframe environments.

3. Report > Chat Statistics > Detail History
- Changed the default search period to the last 7 days, including the current date.
- Made partial improvements to the ticket details UI.

4. Additional Business Management > Callback Management
- Added the ability to view customer information and inquiry history on the Callback Assign tab.

5. Global Management > Security Settings > Handling Personal Information
- Added IP access control for the [Service Management > Agent] menu.
- When configuring permissions, you can strengthen security by allowing the administrator
  who grants consultation permissions to access the menu only from designated IP addresses.


We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Contiple Team