Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Contiple' will undergo scheduled maintenance on August 19th, 2026.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 07:00 06:30 and 08:00 on August 19th, 2026

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:
1. Chat
- Fixed an issue where messages containing a period (.) were automatically converted into links.
- Service Management > Chat > General: Updated the default message for “Personal Data Consent”.
- Chat Screen for Agent > Ticket Details: If phone number information has already been entered, the phone number field is disabled to prevent it from being edited.

2. Help Center
- Added multilingual support to the message displayed in notice search results.
- Fixed an issue where the chat widget could not be clicked in certain areas of the main page.

3. Statistics > Chat Statistics
- Performance Statistics: Improved the UI of the “Closed Cases by Agent Within Time Range” table.
- Detailed History: Improved the advanced search UI to allow multiple chat statuses to be selected.

4. Service Management > Ticket
- Fixed an issue where inquiry types and processing types could not be downloaded from the “Manage Category” page.

5. Consultation Report
- Fixed an issue where incorrect user information was recorded when generating a report while accessing multiple organizations.

6. Others
- Improved certain features to stabilize the service.


We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Contiple Team