Help Center

Before Amendment

After Amendment

1. Personal Information Collected: Items and Methods of Collection

A. Items of Personal Information Collected

(Newly established)

The following personal information is collected in the course of 1:1 inquiries.

- (Required) Name, phone number, email, inquiry details, and additional information collected for sales inquiries (company name, department, job title)

- (Optional) Attached files

The following personal information is collected in the course of sales inquiries.

- (Required) Name, email, phone number, company/organization name, department, job title, inquiry details

B. Methods of Collecting Personal Information

The Company collects personal information through the following methods:

- Website

1. Personal Information Collected: Items, Purposes, and Methods of Collection

A. Items and Purposes of Personal Information Collected

The Company processes the following personal information items without the consent of the data subject, pursuant to Article 15(1)4 and Article 15(1)6 of the Personal Information Protection Act.

The Company processes the following personal information items with the consent of the data subject, pursuant to Article 15(1)1 of the Personal Information Protection Act.

 (Deleted)

B. Methods of Collecting Personal Information

The Company collects personal information through the following methods:

- Website, mobile devices, written forms, fax, telephone, inquiry boards, and email

Before Amendment

After Amendment

2. Purposes of Collection and Use of Personal Information

The Company uses the collected personal information for the following purposes.

- To provide the services agreed with the user, to process purchases and payments, to deliver billing statements, and to provide content.

- To handle inquiries or complaints.

- To restrict the use of services by members who violate laws or the terms of use; to prevent and sanction improper use and other acts that interfere with the smooth operation of the services as well as unauthorized acts; to prevent account theft and fraudulent transactions; to deliver notices; and to retain records for dispute resolution - for the protection of users and the operation of the services.

- To provide services based on demographic characteristics, analyze access frequency, improve features, compile statistics on service use, and provide new services reflecting analysis of users' purchasing and service usage tendencies, interests, and usage records based on service analysis and statistics.

(Deleted)

Before Amendment

After Amendment

To improve its services, the Company outsources the processing of personal information as set out below. In accordance with applicable laws, the Company stipulates the necessary matters in the outsourcing agreements to ensure that personal information is managed securely. The Company's outsourcing service providers and the scope of the outsourced work are as follows. (Newly established)

To improve its services, the Company outsources the processing of personal information as set out below. In accordance with applicable laws, the Company stipulates the necessary matters in the outsourcing agreements to ensure that personal information is managed securely. The Company's outsourcing service providers and the scope of the outsourced work are as follows. (Companies marked with an asterisk (*) are sub-processors.)

Before Amendment

After Amendment

(Newly established)

4. Overseas Transfer of Personal Information

The Company transfers personal information collected from customers overseas as set out below. If you refuse the overseas transfer, you will not be able to use the related services. If you do not wish your information to be transferred overseas, you may withdraw your consent or terminate your use of the services, or submit a request through the help center.

※ Personal Information Protection Act, Article 28-8(1)3 (Outsourcing of processing or storage for the performance of a contract)

Before Amendment

After Amendment

In principle, the Company retains personal information until the point in time consented to by the user.

(Newly established)

In principle, the Company retains a user's personal information until the user withdraws membership. (Where separate consent has been obtained, the information is retained for the period consented to.) In addition, the following information is retained even after membership withdrawal, for the periods and reasons specified below.

A. Grounds for Retention under the Company's Internal Policy

- Email (ID)

Reason for retention: To ensure stable service operation by preventing indiscriminate re-registration after membership withdrawal

Retention period: 90 days. However, for members whose service agreement has been terminated under the terms of use, 3 years

B. Grounds for Retention under Applicable Laws

Where retention is required under applicable laws such as the Commercial Act and the Act on the Consumer Protection in Electronic Commerce, Etc., the Company retains member information for the period prescribed by those laws. In such cases, the Company uses the retained information solely for the purpose of retention. The retention periods are as follows:

- Log records relating to service use

Reason for retention: Protection of Communications Secrets Act, Article 15-2(2)

Retention period: 3 months

- Records on consumer complaints or dispute resolution

Reason for retention: Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, Etc., Article 6(1)4

Retention period: 3 years

- Records on contracts or withdrawal of subscription

Reason for retention: Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, Etc., Article 6(1)2

Retention period: 5 years

- Records on payment and the supply of goods

Reason for retention: Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, Etc., Article 6(1)3

Retention period: 5 years

- Records on the issuance of tax invoices, limited to users of the electronic tax invoice service

Reason for retention: Public Notice on Matters to Be Observed by Businesses Establishing and Operating Electronic (Tax) Invoice Systems and on Standard Certification, Article 6(3)

Retention period: 3 years

Before Amendment

After Amendment

Users and their legal representatives may at any time view or modify the registered personal information of themselves or of a child under the age of 14 under their care, and, if they do not consent to the Company's processing of personal information, they may request termination of membership (withdrawal of membership). However, in such cases, some or all of the services may become unavailable.

To view or modify the personal information of a user or a child under the age of 14, please use ‘Change Personal Information’ (or ‘Edit Member Information,’ etc.); to terminate membership (withdraw consent), you may access, correct, or withdraw directly after completing identity verification through the operations team.

Alternatively, if you contact the Chief Privacy Officer in writing, by telephone, or by email, we will take action without delay.

If a user requests correction of an error in their personal information, the Company will not use or provide that personal information until the correction is completed. If the incorrect personal information has already been provided to a third party, the Company will notify the third party of the correction results without delay so that the correction is made.

Personal information terminated or deleted at the request of a user or legal representative is processed as specified in “5. Retention and Use Period of Personal Information,” and is handled so that it cannot be accessed or used for any other purpose.

Users and their legal representatives may at any time request the Company to allow access to, correct, delete, or suspend the processing of their personal information, or to withdraw their consent. However, in such cases, some or all of the services may become unavailable.

Users may view and modify their personal information directly at any time under ‘My Page,’ and may terminate their membership (withdrawing consent or deleting their personal information) through ‘Withdraw Membership.’

Alternatively, if you contact the Chief Privacy Officer in writing, by telephone, or by email, we will take action without delay.

If a user requests correction of an error in their personal information, the Company will not use or provide that personal information until the correction is completed. If the incorrect personal information has already been provided to a third party, the Company will notify the third party of the correction results without delay so that the correction is made.

Personal information for which the Company has received a request for withdrawal of consent or deletion from a user or legal representative is processed as specified in “5. Retention and Use Period of Personal Information,” and is handled so that it cannot be accessed or used for any other purpose.

Before Amendment

After Amendment

- Edge web browser

Menu at the top right [Settings] > [Cookies and site permissions] > [Manage and delete cookies and site data]

- Edge web browser

Menu at the top right [Settings] > [Privacy, search, and services] > [Cookies]

Before Amendment

After Amendment

- Chief Privacy Officer

Name: Sunyoung Hwang

Department/Title: Legal & Policy Group / Director

Email: nhn.privacy@nhn.com

Phone: 1588-3810

- Chief Privacy Officer

Name: Sunyoung Hwang

Department/Title: Legal & Policy Group / Director

Email: nhn.privacy@nhn.com

Phone: 1544-6859