Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Contiple' will undergo scheduled maintenance on July 14th, 2026.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 06:30 and 08:00 on July 14th, 2026

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:
1. Common
 - Improved the service selector to allow users to customize the display order of services and mark frequently used services as favorites.

2. Service Management
 - Added the 'Webhook' trigger action, allowing users to freely configure the data included in webhook requests.
 - Improved the 'Dooray Notification' trigger action to support replacement codes in the notification subject.
 - Enhanced the Security Management > Spam Management features as follows:
   - Spam Inquiry Blocking: Added the ability to manually unblock users if a legitimate user is mistakenly blocked due to repeated inquiries.
   - Spam List Management: Added a option to block ticket creation for inquiries submitted from IP addresses or email addresses registered in the spam list.

3. Contiple AI
 - Added AI translation for customer inquiries and agent responses.
   - Available in: Ticket Management / Chat (Agent Console)
   - This feature is available only for organizations with the Contiple AI service enabled. For more information, please contact the Contiple Customer Center.

4. Chat
 - Improved Chat Automated Messages to support text formatting in the 'Personal Data Consent' message.

5. Help Center
 - Improved the UX for displaying and editing the Email and Phone Number fields on the 1:1 Inquiry page.

6. Others
 - Improved several features to enhance overall service stability.


We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Contiple Team