Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Contiple' will undergo scheduled maintenance on October 21th, 2025.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 07:00 and 08:00 on October 21th, 2025

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:
1. Ticket Management
- Improved so that email addresses can be entered in the “To” and “CC” fields when transferring tickets to Dooray.
- Updated the “Dooray Comment History” in transferred tickets so that the comment author is displayed as the actual writer’s name.
- Fixed an issue where the login session occasionally expired when performing actions that open a new window, such as creating or transferring a ticket.
- Improved the UI for the “Consultation processing history” and “Ticket Details” frames in the Ticket Management menu.

  - Clicking the ticket ID at the top of the “Consultation processing history” now copies the ID.
  - “Consultation processing history” now displays in a thread view sorted by creation date (ascending). You can filter specific entries using the dropdown.
  - When selecting text in a ticket, “Copy/Masking” buttons now appear.
  - Depending on user settings, the “Preview” feature can now automatically launch when resolving or putting a ticket on hold.
  - Improved readability and usability in customer and agent field areas with minor UI changes.

2. Additional Business Management
1) SMS Send
- Added a “Ticket ID” field when sending SMS messages.
- Entering a Ticket ID is optional; the entered ID is stored only in the sending history and will not appear in the sent message.
- Improved the UI of [Additional Business Management > SMS Send > Send List] to enhance usability when searching for sent messages.

3. Customer Info Management
1) Customer Management
- Changed so that data is not automatically loaded when first accessing the menu. 
- Customer information will be displayed only after entering search conditions.


We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Contiple Team