Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Contiple' will undergo scheduled maintenance on August 12th, 2025.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.


■ Date: 
Between 06:30 and 08:00 (KST) on August 12th, 2025

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:

1. Service Management ▶ Ticket
1) Trigger
- Added default placeholders to the Dooray notification template, allowing 'Ticket ID' and 'Total Processing Content' to be included in the notification content.

2) Alerts
- Fixed an issue where selecting multiple Submission Types caused an error when registering alerts for inquiry surges.
- Improved the UI to allow more intuitive addition and removal of Submission Type conditions.

3) Other Settings
- Updated the system so that the 'Automatically Close Tickets After a Certain Period of Time Following Resolution' setting now also applies to tickets retrieved after being transferred.


2. Ticket Management
1) Ticket Batching
- Improved the feature to allow batch processing of tickets without a Submission Type.
- Enhanced the function so that agents with ticket transfer permission can also batch transfer tickets assigned to other agents.

2) (Right Sidebar) Template Management
- Adjusted the interface so that only Processing type templates are visible and searchable.


3. Help Center ▶ FAQ / Notice
- Added the 'Manage Fixed Posts' feature, which allows administrators to set the display order of pinned documents in the FAQ and Notice boards.


4. Other
 - Improved various features to enhance service stability.


We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Contiple Team