Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Contiple' will undergo scheduled maintenance on July 8th, 2025.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 07:00 and 08:00 on July 8th, 2025

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:
1. Service Management
 1) Ticket
  - Improved the ticket template feature to allow linking with the “Submission Type”, enabling the use of templates when creating tickets or escalating issues.
 2) Help Center
 - Fixed an issue where the “Inquiry & Inquiry History” status was incorrectly displayed as disabled in the default settings, even though it was actually enabled.

2. Ticket Management
 - Fixed an issue where tickets were not properly sorted after switching pages and changing the sort criteria in the ticket list.

3. Report
 1) Ticket Detail History
  - Fixed an issue where empty rows were intermittently included in the extracted Excel file.

4. Help Center
 - Improved the display format of the Terms of Use section at the bottom of the mobile Help Center.
  - Changed from a two-depth structure (click “Terms of Use/Privacy Policy” → individual terms shown) to a one-depth structure where each term is shown directly at the bottom of the screen.

5. Chat
 - Made minor improvements to chat-related features.


We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Contiple Team