Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Contiple' will undergo scheduled maintenance on June 10th, 2025.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 07:00 and 08:00 on June 10th, 2025

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:
1. Help Center

- Added a feature allowing customers to view field information directly on the inquiry detail page.
- When the option "Displays ticket field information on the inquiry details page." is enabled in [Service Management > Help Center > Default Settings], the field information will be shown on the customer-facing screen.

2. Ticket Management
- Added a search condition for follow-up tickets. You can add this condition via the [Ticket Search > Set Conditions] button.
- Fixed an issue where the selected submission type in call tickets was not temporarily saved when navigating away from the screen.

3. Statistics
1) Ticket Detail History
- Improved the performance of data extraction.
- Fixed an issue where rows and columns were occasionally misaligned in the extracted Excel files.

2) Period Statistics
- Fixed an issue where IN/OUT call data was not properly aggregated when viewing statistics by day of the week.

4. Chat
- Made several improvements to the chat-related features.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Contiple Team