Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Contiple' will undergo scheduled maintenance on May 13th, 2025.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.


■ Date: 
Between 07:00 and 08:00 on May 13th, 2025

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:
1. Ticket Management
- Fixed an issue related to the "Masking" feature in the Security Service where the period release days were incorrectly applied.
- Changed the default inquiry lookup period in Ticket Management from the past 3 months to the past 1 year.

2. [Issue Management] Service Management > Tickets > Other Settings
- Added a feature to require designation of both a responsible group and agent when transferring a ticket from Consultation Management to Issue Management.

3. Global Management > Security Settings > Handling Personal Information
- Added a permission setting allowing 'Data Extraction of Ticket Detail History' only from designated IP addresses.
- The 'Data Extraction of Ticket Detail History' permission under [Service Management > Agent] can be used when IP access restrictions are not required.

4. Chat
- Fixed an issue where customer information was intermittently not saved on the agent chat screen during customer interactions.

5. Others
- Improved certain functions to enhance overall service stability.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Contiple Team