Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Contiple' will undergo scheduled maintenance on April 15th, 2025.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 07:00 and 08:00 on April 15th, 2025

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:
1. Ticket Management
- Fixed an issue where the "Ticket Details" frame width would shrink to the minimum after refreshing the screen and adjusting the frame width.
- Added a temporary save function for field values in the "Ticket Details" frame.
- Fixed an issue that occurred when sorting tickets in the "All Tickets" and "All Transferred Tickets" menus.
- Added a feature allowing ticket search by Ticket ID from Consultation Management tickets in the Issue Management service.
- Removed the default completion comment that was automatically added when a ticket is auto-completed.

2. Statistics
 1) Period/Type/Performance Statistics
  - Added “By Day of Week” as a period unit and introduced a “Comparison Period” option to compare statistics over different timeframes.
  - Added new search filters: Priority, Submission Type, Processing Type, and Group/Agent.
 2) Ticket Detail History
  - Applied line breaks to the tooltips of “Contents” and “Processing History” fields, and updated background/font colors.
  - Added “Call Transcript” and “Call Summary” fields to enable the extraction of AI Transcript/Call Summary data.

3. Service Management
 1) Ticket > Trigger
  - Improved the linear allocation logic in the trigger result condition for ticket assignment. 
 2) Help Center
  - Added a “Additional Inquiry” feature allowing customers to submit a follow-up inquiry for Help Center tickets which are completed.

4. Others
- Improved some features to enhance service stability.


We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Contiple Team