Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Contiple' will undergo scheduled maintenance on March 11th, 2025.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 07:00 and 08:00 on March 11th, 2025

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:

1. Ticket Management
 - Added the "Assign to Me" feature when creating a ticket.
 - If "Assign to Me" is checked on the ticket creation screen, the assignee will be set to the user, making ticket creation more convenient.

2. Service Management > Ticket
 1) Trigger
  - Added substitution codes to insert "User Field" content into notification emails.
 2) Other Settings
  - A feature to automatically process tickets as completed has been added.
  - If the auto-complete feature is enabled in [Service Management > Ticket > Other Settings], resolved tickets will be automatically processed as "Completed" after the set time.
 3) Email Settings
  - The default account creation feature (@oc.nhncloud.com) provided by Contiple has been removed.

3. Other
 - Improved some chat-related features.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Contiple Team