Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Contiple' will undergo scheduled maintenance on January 14th, 2025.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 06:30 and 08:00 on January 14th, 2025

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:

1. Ticket Management
 - The ticket list UI has been improved to make it easier to view information and track previous and follow-up tickets.
   ※ Ticket information now appears in three lines, with system tags (ticket channel, transfer channel, follow-up ticket status, etc.) displayed on the third line.
   ※ If a ticket has previous or follow-up tickets, the related ticket information will be displayed at the bottom.



 - Fixed an error where the ticket count data in the mini dashboard did not match the actual data under certain conditions.
 - Modified the system so that when the customer information integration API returns two or more results, the system field values are updated according to the selected result.

2. Additional Features
 - Fixed an error where the "Times" was not incremented when selecting "Connection" in the callback list.

3. Customer Information Management
 - Modified the system to convert uppercase letters in customer emails to lowercase, allowing integration with customer information that uses lowercase emails.

4. Service Management
 - Added "Type One" and "Type Two" fields to the trigger condition objects.

5. Chat
 - Added "Inbound Time" and "Agent" columns to the extracted chat log data, and modified the extraction method so that "Message" data is displayed in a single cell.
 - Fixed an error where an agent's status would change from online to offline when using the chat feature across multiple browser tabs.
 - Fixed an error where some line breaks and special characters in chat messages were not displayed correctly.

6. Other
 - Improved various features to enhance service stability.


We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Contiple Team