Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Online Contact' will undergo scheduled maintenance on October 29th, 2024.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 07:00 and 08:00 on October 29th, 2024

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:
1. Chat
- Fixed an issue where greetings were displayed in the Help Center language when entering direct chat after accessing the Help Center.

2. Call
- Added "IVR Group Setting" function and "IVR Group Status" dashboard
  : You can now view dashboard data by IVR group within a single service.

3. Tickets
- Resolved an issue where only some tickets were displayed when searching in the Spam Box by the "Email" field.
- Fixed an issue where the ticket display count per page setting in the Spam Box was not applied upon first access.

4. Security Service
- Added "Spam Inquiry Blocking" feature
  : This feature blocks ticket creation for a set period when a large number of ticket requests are submitted in a short time via Open API.

5. Other
- Various feature improvements.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Online Contact Team