Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Online Contact' will undergo scheduled maintenance on October 15th, 2024.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 07:00 and 08:00 on October 15th, 2024

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:

1. Chat
 - Modified to apply multilingual settings according to the Help Center language when accessing chat through Help Center widget.
 - Improved to allow setting the visibility of the Help Center chat widget in the "Service Management → Help Center" menu → "Default Settings" tab.
   : Even when the chat widget is turned off in the Help Center, chat can still be used via chat script installation and direct chat links.

2. Service Management > Ticket
 - Added "Channel" and "Submission Type" to the alert conditions for the "Surge Alert" feature.
   : Improved so that only tickets that meet specific submission types or channel conditions can be set as targets for surge alerts.
 - Modified so that the cooldown time is set according to the time specified in the alert conditions after an alert is sent via the "Surge Alert" feature.

3. Others
 - Modified so that tickets that were marked as spam or recovered from spam are not included in the trigger execution targets.
 - Fixed an issue where an error occurred when clicking the "Export Reservation Details" button in the "Ticket Detail History" menu for new organizations.
 - Various feature improvements.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Online Contact Team