Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Online Contact' will undergo scheduled maintenance on September 26th, 2024.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 06:30 and 08:00 on September 26th, 2024

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:
1. New "Transfer Statistics" Menu Added
 - A new menu has been added to view statistical data on ticket transfers.
 - You can check the number of transfers and the average response time for issue transfers and Dooray transfers.

2. Service Management > Ticket
 - Fixed an issue where tickets received through the API channel were not being counted in the "Surge Alert" settings.
 - Enhanced the description text for setting up sender address.

3. Help Center
 - Improved functionality to allow modification of the text displayed in the customer's inquiry history when a ticket is internally resolved.
 - This can be modified in [Service Management > Ticket > Other Settings].

4. Others
 - Improved various chat-related features.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Online Contact Team