Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Online Contact' will undergo scheduled maintenance on August 13, 2024.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 07:00 and 08:00 on August 13, 2024

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:
1. Modified to prevent internal resolution > spam/abuse/test for tickets that have been answered after issue transfer
2. Addition of footer setting function and information connection function in ticket detail field when issue transferring
3. Resolve errors that occur when changing the activation of 'Use CTI Phone' and 'Internal Notice' items in contract details
4. Resolve errors in modifying agent data in the 'CTI Agent Management' menu
5. Resolve issues where the 'Update Date' item is not updated when modifying data in the 'IVR Route Management' menu
6. Modifying the features of customization services

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Online Contact Team