Help Center

Dear Valued Customers,

We sincerely thank you for using our service. 
'Online Contact' will undergo scheduled maintenance on July 30, 2024.
These updates are part of our ongoing efforts to provide you with better quality service.

For further details, please refer to the information below.

■ Date: 
Between 08:00 and 08:30 on July 30, 2024

■ Influence: 
During this period, the service may be temporarily unavailable. 
We are aiming for a zero-downtime update to minimize any impact.

■ Contents:
1. Fixed the issue where chat consultation is not reconnected even after a certain amount of time has passed
2. Expanded the input length of the 'Memo' item on the right side of the counselor chat screen
3. Keep focus on keyboard and input field after sending chat message
4. Fixed the issue of missing count when using a trigger to assigning a group ticket
5. Fixed the issue of scroll not working when expanding the template list in the 'Additional Business Mgt.> SMS Send > Template Mgt.' menu
6. Other functional improvement work

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service.
Thank you for your continued support.

Best regards,
The Online Contact Team