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Hello.

We would like to thank our customers for using Online Contact.
To provide better service quality, updates will be made as follows.

For further details, please refer to the information below.

■ Date of progress: Non-stop service update between 07:00 and 08:00 on May 14, 2024
■ Influence: Occurrence of temporary short-term phenomenon
■ Update contents
1. Change to allow ‘comments’ on tickets you are not in charge of
2. Add agent search function when transfer ticket
3. Solved the issue of some fields not being displayed when extracting ticket details from Excel
4. Add instant reception function when incoming call
5. Solved the issue where more than 20 tags were not exposed when transferring Dooray!
6. If the ticket title is missing from the 'E-mail' channel, treat the ticket title as 'Untitled'
7. Other error corrections

Online Contact is working to provide better service.

Thank you.