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Hello.

We would like to thank our customers for using Online Contact.
To provide better service quality, updates will be made as follows.

For further details, please refer to the information below.

■ Date of progress: Non-stop service update between 07:00 and 08:00 on January 23, 2024
■ Influence: Occurrence of temporary transient phenomenon
■ Update contents
1. Resolved alert error when editing or deleting posts set to ‘All Notice’ in guide internal notices and knowledge management
2. Changed so that ‘Processing Type’ and ‘Priority’ can be deactivated when setting agent fields.

The items below apply only to *.oc.nhncloud.com.
1. Added a function to automatically input the customer information API query result value into the ticket detailed customer field.
2. Performance improvement work in the ticket inquiry sector

Online Contact is working to provide better service.

Thank you