Help Center

Hello.

We would like to thank our customers for using Online Contact.
To provide better service quality, updates will be made as follows.

For further details, please refer to the information below.

■ Date of progress: Non-stop service update between 07:00 and 08:00 on November 28, 2023
■ Influence: Occurrence of temporary short-term phenomenon
■ Update contents
1. Resolving the issue where ‘changed to’ is not applied among the trigger condition setting values
2. When creating a customer field, add guidance to the field types that can be used in HTML
3. Resolving the issue that cannot be ‘internally resolved’ when issue transfer and du-ray transfer response are completed

The items below apply only to *.oc.nhncloud.com.
1. Delete ‘Fixed or Not’ from FAQ management list and adjust horizontal spacing for ‘Number’ and ‘Views’
2. Changes to the default inquiry period (3 months) and maximum selectable period (6 months) of 'Inquiry History' in ticket details

Online Contact is working to provide better service.

Thank you.