Help Center

Hello.

We would like to thank our customers for using Online Contact.
To provide better service quality, updates will be made as follows.

For further details, please refer to the information below.

■ Date of progress: Non-stop service update between 07:00 and 08:00 on October 17, 2023
■ Influence: Occurrence of temporary short-term phenomenon
■ Update contents
1. Add new trigger execution result of ‘Ticket Group Delivery’
2. Resolving ‘Service Management > Agent’ data extraction error error
3. Fixed an error where the title of the fixed post at the top of the Mobile Help Center FAQ was not visible in iOS 17

The items below apply only to *.oc.nhncloud.com.
1. Added the ability to pre-specify a response template when creating a new ticket
2. Resolving errors that occur when accessing help center notices after creating the first service
3. Improved ticket search speed and performance in the ticket list
4. Resolved an error where HTML tags were exposed in the list title when searching for draft notices

Online Contact is working to provide better service.
Thank you.