Help Center

Hello.

We would like to thank our customers for using Online Contact.
To provide better service quality, updates will be made as follows.

For further details, please refer to the information below.

■ Date of progress: Non-stop service update between 07:00 and 08:00 on September 12, 2023
■ Influence: Occurrence of temporary short-term phenomenon
■ Update contents
1. Changed the 'Email' system field item to be able to remove the 'Email' system field item in the application type of the 'Issue Management' service.
2. Resolving the error where ‘Customer Management’ cannot be activated on the contract details screen in the ‘Overall Management > Contract Service Status’ menu
3. Improvement to allow re-access by clicking on the ‘Ticket Management’ sub-menu after accessing it
4. Resolving the error in the Help Center FAQ detail screen where categories are not processed in multiple languages
5. Solve load problem when viewing ‘Ticket management > Ticket details screen > Inquiry history’
6. Resolving radio type field validation error in ‘Ticket Management > Ticket Creation’ screen

Online Contact is working to provide better service.

Thank you.