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Hello.

 

We would like to thank our customers for using Online Contact.

In order to provide better service quality, we plan to update as follows.

 

For details, please refer to the information below.

 

■ Date and time: May 31, 2023 between 08:00 and 08:30 Service non-stop update progress

■ Influence: Occurrence of temporary transient phenomena

■ Update contents

Items 3 to 5 are updated only for functions provided when accessing {organization ID}.oc.nhncloud.com.

1. Display migration status (Y/N) when extracting tickets
In the 'Statistics>Ticket Details' menu, whether or not to migrate is displayed when extracting Excel.

2. Responding to errors in format initialization of customer inquiries when transferring Dooray

3. Limit the maximum length of text when writing a guide
The body length is limited to 30,000 bytes, and the length of the body is informed when you click 'Register'.

4. Responding to duplicate ticket creation errors when proceeding outbound

5. Responding to UI breakage when folding/expanding the left menu
error menu
- Statistics > period statistics, type statistics, performance statistics, satisfaction statistics
- Service Management > Ticket > Trigger

6. Response to other errors

 

Online Contact is committed to providing better service.

Thank you