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Hello.

We would like to thank our customers for using Online Contact.
In order to provide better service quality, we plan to update as follows.

For details, please refer to the information below.

■ Date and time: March 28, 2023 between 08:00 and 08:30 Service non-stop update
■ Influence: Occurrence of temporary transient phenomena
■ Update content

1. When searching for the assignee for Dooray! escalation, the name of the department is changed to be displayed along with the name of the assignee. 

2. Fixed a problem where the 'Forward' button was missing on the new ticket window screen even though the agent forwarding permission was granted.

Online Contact is committed to providing better service.
Thank you.