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Hello.

We would like to thank our customers for using Online Contact.
To provide better quality of service, updates will be made as follows.

Please refer to the details below for details.

■ Date: November 9, 2022 between 08:00 and 08:30, uninterrupted service update
■ Influence: Temporary chaos
■ Update contents

1. Fixed some issues after deploying agent ticket assignment On/Off function
- Issue of sending an access right error message when viewing tickets transferred to issue management
- Sending an error message and no data when accessing 'Personal Information Settings'
- An issue where tickets are automatically distributed as triggers even after agent ticket assignment is turned off

2. Modify other specific service transfer status values

Online Contact is committed to providing better service.

thank you