Help Center

Hello.

We would like to thank our customers for using Online Contact.
To provide better quality of service, updates will be made as follows.

Please refer to the details below for details.

■ Date: November 8, 2022 between 08:00 and 08:30, uninterrupted service update
■ Influence: Temporary chaos
■ Update contents

1. Agent ticket assignment On, Off function
- Option setting is provided so that authorized agents can also control ticket assignment On/Off, which can be set only by individuals.
- Authorized agents can control whether or not all agent tickets are assigned.
- Individuals and authorized agents can set ticket assignment on/off per service.
- Manual delivery and retrieval of tickets to agents with ticket assignment off status are now available.

2. Other bug fixes

Online Contact is committed to providing better service.

thank you