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Hello.

We would like to thank our customers for using Online Contact.
To provide better quality of service, updates will be made as follows.

For more details, please refer to the information below.

■ Date: September 6, 2022, service non-stop update between 08:00 and 08:30
■ Influence: Temporary chaos
■ Update contents

1. Processing time when extracting ticket details
When extracting, the calculation standard is changed from 'default language' to 'time zone'.

2. Show final logout
The agent's last logout time is displayed in the 'Service Management > Agent Management' menu list.

3. 'Status' substitution code
ticket 'status' replacement code is added in the trigger notification mail settings.

4.Other bug fixes

Online Contact is committed to providing better service.

thank you