[Ticket] I registered answer templates, but they are not shown when processing tickets.

Registered date : 2020.10.05

When you process tickets, only templates connected with the processing type of the ticket will be shown in the list, not all registered templates.


If there is no template connected with the selected processing type, 'No data' will be displayed in the list, so please connect the processing type and the template first in the [Service Management → Ticket → Manage Template] menu before using templates.