FAQ

Registered date : 2020.03.05

When setting trigger results, selecting 'Object' to 'Forward' option allows you to set up two types of external forwarding:

1. Forward : Forwarding
Forward the inquiry to the entered email address. There is no effect on the received ticket.

2. Forwarding: Forwarding and Ticket Completion
Forward the inquiry to the entered email address, and change the ticket status to 'completed'.

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