Help Center

Here’s how to register and use templates:

1. First, go to [Service Management > Ticket > Manage Category] and add a Processing Type category.
2. Next, go to [Service Management > Ticket > Manage Template], click the Add Template button, and create a template.

The following fields are required:

- Category : Select either Submission Type or Processing Type.
- Division : Select either Private or Public.
- Template Title
- Content : This is the content that will be displayed when the template is selected. You can add replacement codes by double-clicking a code from the Replacement Code list on the right.
- Search Code : Enter a combination of letters and/or numbers of up to 20 characters. This code is saved with the template and can be used to search for the template when responding to a ticket.
- Template Connection : Select the Processing Type you want to associate with the template.

3. When handling a ticket from a submenu under [Ticket Management], select a Processing Type. Templates associated with the selected Processing Type will then appear in the template list and can be used when responding to the ticket.