FAQ

[Call] Call widget icon is not displayed to the agent.

Registered date : 2026.09.14

The following three conditions must be met for the call icon to be displayed to the agent:

1) Ticket Management → Include Call function set to 'activated' in contract information (Could check in Contract Service Status menu)
2) CTI information entered and saved in [Global Management → CTI Management → CTI Setting] menu
3) Call permission given to agent in [Service Management → Agent] menu

The phone icon will be displayed when the above conditions are met.

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FAQ

[Call] Call widget icon is not displayed to the agent.