Help Center

If the Export Data button in the Ticket Details History menu is disabled, please check the following two items:

1. Check Export Permission
- Go to [Service Management > Agent] and click the Edit button.
- On the Edit screen, check whether “Export Permission: Ticket Details History - Export Data” is selected.
→ This option must be selected to export data.

2. Check Personal Information Access Permission Settings
- Go to [General Management > Security Settings] and view the list of registered permissions.
(※ Please extend the registration date range in the search criteria before searching.)
- Check whether the account you are currently logged in with is registered in the list.
→ If the account is registered, the button will only be enabled when you access Contiple from the configured access IP address.
→ If your access IP address has changed, click the Edit button and update the IP address.