[Call] Call widget icon is not displayed to the agent.

Registered date : 2021.01.07

The following three conditions must be met for the call icon to be displayed to the agent:


1) Ticket Management → Include Call function set to 'activated' in contract information (Could check in Contract Service Status menu)
2) CTI information entered and saved in [Global Management → CTI Management → CTI Setting] menu
3) Call permission given to agent in [Service Management → Agent] menu

Additionally, there must be an account subscribed to the Mobile Contact service to proceed with CTI login.

Please check the service usage first and register the information.